Refund policy

At Roova, we want you to feel confident about your purchase. If you change your mind, you can withdraw from your online purchase within 14 days after receiving your order, without giving a reason.

How to Return Your Order

To exercise your right of withdrawal, email info@roova-shop.nl within 14 days after receiving your order. Include your order number and clearly state that you wish to return your purchase.

We will provide return instructions and, where applicable, a prepaid return label. You must send the product back within 14 days after notifying us of your withdrawal. Your notification is valid without prior approval from us.

Product Condition

You may unpack and inspect the product as you would in a shop to establish its nature, characteristics, and functioning.

Please return the product complete, including all supplied accessories, and use the original packaging where reasonably possible. Pack it securely to prevent damage during transport.

If the product has been handled beyond what is necessary to inspect it, you may be responsible for any resulting reduction in value. We inspect returned products and will explain any deduction from your refund.

For car seats and other safety products, please avoid actual use beyond what is necessary for inspection. Inform us if the product has been involved in an accident or sustained damage.

Return Shipping Costs

Netherlands and Belgium: return shipping is free when using the prepaid return label provided by Roova.

Other countries: you are responsible for the direct cost of return shipping when returning a product because you changed your mind.

If you received a faulty, damaged, or incorrect product, Roova will cover the necessary return shipping costs.

Damaged, Faulty, or Incorrect Products

Please inspect your order upon delivery. If you notice damage or received the wrong item, contact info@roova-shop.nl as soon as possible, preferably within 48 hours. Include your order number and photos where possible so we can help promptly.

The requested 48-hour reporting period does not limit your statutory rights.

If a fault becomes apparent later, please contact us so we can arrange an appropriate solution in accordance with your statutory rights.

Refunds

We will refund your payment without undue delay and no later than 14 days after receiving your withdrawal notification. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.

We aim to process refunds within 5 days after receiving and inspecting the returned product, subject to the statutory deadline above.

Refunds are issued to your original payment method, unless we agree otherwise. Your payment provider may require additional time to display the refund.

If you return your entire order, we will also refund any standard delivery charge you originally paid. Additional charges for express delivery or other delivery upgrades are not refundable.

Any justified deduction for diminished product value will be explained before the refund is processed.

Statutory Rights

This policy does not affect your statutory rights concerning faulty products, products that do not match their description, or your right of withdrawal.

Questions?

For return instructions or questions about a refund, contact info@roova-shop.nl.